RSPCA Cornwall Branch

Privacy Policy

Last updated: March 2026

1. Who we are

RSPCA Cornwall Branch (“we”, “us”, “our”) is the data controller for personal information collected through our website (www.rspcacornwall.org.uk) and our operations. We are a registered charity (Charity Number: 1024808).

Our registered address is: The Venton Centre, Quoit, St Columb, Cornwall TR9 6JS

Privacy contact: Oliver Jarvis, Branch Development Manager

Email: oliver.jarvis@rspcacornwall.org.uk, admin@rspcacornwall.org.uk

Telephone: 01637 881455

2. What personal data we collect

We collect and process the following types of personal data depending on how you interact with us:

Information you provide directly

• Name, email address, telephone number, and postal address (via donation forms, sponsorship forms, contact enquiries, and newsletter signups)
• Payment and billing details (processed securely by Stripe on our behalf when you make a donation or sponsorship payment)
• Details about your enquiry or the animal you are interested in sponsoring, adopting, or fostering
• Any other information you choose to share with us through forms or correspondence

Information collected automatically

• Technical data such as your IP address, browser type, operating system, and device information
• Website usage data including pages visited, time on site, and referring website (collected via Google Analytics)
• Cookie data (please see our separate Cookie Policy for full details)

3. How and why we use your data

We only process your personal data where we have a lawful basis to do so. The table below sets out the purposes for which we process your data and the legal basis we rely on in each case.

Purpose	Data processed	Lawful basis
Processing donations and sponsorship payments	Name, email, address, payment details	Performance of a contract (Article 6(1)(b) GDPR)
Managing animal sponsorship, adoption, and fostering enquiries	Name, email, phone, address, animal preferences	Legitimate interest in rehoming animals and managing sponsors (Article 6(1)(f))
Responding to contact form enquiries	Name, email, phone, message content	Legitimate interest in responding to enquiries (Article 6(1)(f))
Sending email newsletters and fundraising updates	Name, email address	Consent (Article 6(1)(a))
Analysing website usage to improve our services	IP address (anonymised), browsing behaviour	Legitimate interest in improving our website (Article 6(1)(f))
Displaying targeted advertisements and measuring ad effectiveness	Cookie identifiers, browsing data	Consent (Article 6(1)(a))
Fraud prevention on payment pages	Device information, IP address	Legitimate interest in preventing fraud (Article 6(1)(f))

4. Consent and your right to withdraw

Where we rely on your consent to process personal data (for example, for email newsletters and non-essential cookies), you have the right to withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of any processing carried out before you withdrew it.

You can withdraw consent for email newsletters by clicking the “unsubscribe” link in any email we send you, or by contacting us directly.

You can withdraw consent for cookies by using the cookie settings widget on our website to change your preferences at any time.

5. Who we share your data with

We share your personal data with the following categories of recipients, only to the extent necessary for the purposes described in this policy:

• Stripe (payment processing for donations and sponsorships)
• Google (website analytics via Google Analytics, and advertising measurement)
• Meta/Facebook (advertising measurement via the Facebook Pixel)
• Mailchimp/Intuit (email newsletter distribution)
• RSPCA National and other RSPCA branches (where necessary for animal welfare purposes, for example transferring an animal to another branch)
• Our website hosting provider

We do not sell your personal data to any third party.

6. International transfers

Some of the third-party services we use (including Google, Meta, Mailchimp, and Stripe) may transfer your personal data outside the United Kingdom. Where this occurs, these providers rely on approved safeguards such as Standard Contractual Clauses (SCCs) or UK adequacy regulations to ensure your data is protected to the standard required by UK data protection law.

7. How long we keep your data

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Our general retention periods are:

• Donation and sponsorship records: 7 years (to meet financial and Gift Aid record-keeping obligations)
• Contact form enquiries: 2 years from the date of your last interaction with us
• Email newsletter subscriber data: until you unsubscribe, after which we delete your data within 30 days
• Website analytics data: 14 months (Google Analytics default retention period)
• Cookie consent records: 12 months

When personal data is no longer needed, we securely delete or anonymise it.

8. Your rights

Under UK data protection law, you have the following rights in relation to your personal data:

• Right of access: you can request a copy of the personal data we hold about you
• Right to rectification: you can ask us to correct any inaccurate or incomplete data
• Right to erasure: you can ask us to delete your personal data in certain circumstances
• Right to restrict processing: you can ask us to limit how we use your data
• Right to data portability: you can request your data in a structured, machine-readable format
• Right to object: you can object to processing based on legitimate interest or for direct marketing purposes
• Rights related to automated decision-making: we do not carry out any automated decision-making or profiling that produces legal or similarly significant effects

To exercise any of these rights, please contact us at oliver.jarvis@rspcacornwall.org.uk or write to us at the address above. We will respond to your request within one month.

9. Automated decision-making

We do not use any automated decision-making or profiling processes that would have a legal or similarly significant effect on you.

10. Your right to complain

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection.

ICO website: www.ico.org.uk

ICO helpline: 0303 123 1113

ICO postal address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

We would appreciate the opportunity to address your concerns before you approach the ICO, so please contact us first if possible.

11. Cookies

Our website uses cookies to help you navigate efficiently and perform certain functions. Cookies are small text files that are stored on your device when you visit a website.

The cookies that are categorised as “Necessary” are stored on your browser as they are essential for enabling the basic functionalities of the site. We also use third-party cookies from services such as Google Analytics and Facebook that help us analyse how you use this website, store your preferences, and provide content and advertisements that are relevant to you. These cookies will only be stored in your browser with your prior consent.

You can choose to enable or disable some or all of these cookies using the cookie settings widget available on every page of our website. You may also refuse cookies by adjusting the settings in your browser, although doing so may affect the functionality of the site.

For full details about what cookies we use, their purposes, how long they are stored, and how to manage your preferences, please see our separate Cookie Policy page.

12. Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google LLC. Google Analytics uses cookies to help us understand how visitors use our website, including which pages are visited most often, how long visitors spend on each page, and how they arrived at our site.

Google Analytics collects information anonymously and reports website trends without identifying individual visitors. The information generated by cookies about your use of the website (including your IP address, which is anonymised before storage) is transmitted to and stored by Google on servers that may be located outside the United Kingdom.

Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for us, and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf.

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on, available at tools.google.com/dlpage/gaoptout. You can also refuse analytics cookies through our cookie settings widget.

13. Social media

Our website uses interfaces with social media platforms such as Facebook, Instagram, LinkedIn, and others. If you choose to “like” or “share” information from our website through these services, you should review the privacy policy of that service before doing so. If you are a member of a social media site, the interfaces may allow the social media site to connect your visits to our website with other personal information held by that platform.

We also use the Meta/Facebook Pixel on our website for advertising measurement and targeting purposes. This pixel may set cookies on your device which are categorised as “Advertisement” cookies in our Cookie Policy. These cookies will only be activated if you consent to advertisement cookies through our cookie settings widget.

14. Third-party links

Our website may contain links to other websites operated by third parties. Please be aware that we are not responsible for the privacy practices of such other sites. When you leave our website and visit another site, we encourage you to read the privacy policy of every website you visit, as their practices may differ from ours. This privacy policy applies solely to information collected through www.rspcacornwall.org.uk.

15. Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices or in applicable law. We will publish any changes on this page and update the “Last updated” date at the top. We encourage you to review this policy periodically.

16. Contact us

If you have any questions about this privacy policy or how we handle your personal data, please contact us:

• Email: admin@rspcacornwall.org.uk
• Telephone: 01637 881455
• Post: RSPCA Cornwall Branch, The Venton Centre, Quoit, St Columb, Cornwall TR9 6JS