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Latest News from RSPCA Cornwall Branch

Important information about your personal data (5th August 2026)

We have contacted our friends and valued supporters on the 5th August 2026 via email to let them know about a recent cyber security incident involving the organisation that manages our supporter database, Beacon.

Beacon is a customer relationship management (CRM) system used by many charities across the UK, including RSPCA Cornwall.

Beacon has informed all of its charity customers that it experienced a security breach and that some of the personal information held within Beacon may have been accessed.

We know this news may be concerning, and we’re very sorry to be sharing it. 

The information that may have been affected is limited to the contact details and supporter information that we hold within Beacon, such as your name, address, email address, telephone number and your history of supporting RSPCA Cornwall. Neither we nor Beacon store your payment card or bank account details within this system.

Beacon is taking the incident extremely seriously and has strengthened its security while continuing its investigation. We are working closely with them and will let you know if we receive any further information that affects you.

There is no evidence at this stage that any information has been misused. However, as a sensible precaution, we recommend being cautious if you receive any unexpected emails, text messages or phone calls asking for personal or financial information. If you are ever unsure whether a communication is genuinely from RSPCA Cornwall, please contact us directly before responding.

We are very sorry that this has happened. We value the trust you place in RSPCA Cornwall and remain committed to protecting your personal information.

A Beacon spokesperson said:

“We recently experienced a cyber-security incident that involved unauthorised access to Beacon systems containing data we process on behalf of our customers. We immediately engaged external cyber-security experts to help us contain the incident and investigate.”

“We understand this is concerning and we’re taking it very seriously. We’ve already spoken with all our customers and our focus now is on supporting them as much as possible in any onward communication of their own regarding potential data impact. Beyond our immediate containment actions, Beacon hasn’t experienced any service interruption as a result of this incident and our customers continue to access our platform and services as normal.”

If you have any questions or concerns, please don’t hesitate to contact us.

Thank you for your understanding and for your continued support.