Answering your questions
The following are some of the most frequently asked questions and we hope will answer any queries you may have.
If you still need further information or wish to discuss anything, please do not hesitate to contact us.
Can we look around the kennels?
We are sorry, but even when the Centre is able to fully re-opened after Covid-19, the Kennel block is not open to the public. Some dogs do not cope well in a kennel environment and can get upset and stressed with too many people around them; some are loud and “barky”, others are quiet and shy, so you never see a dog’s real temperament and character in the kennels.
If you are interested in adopting a dog, those available are listed on our website under Find a Pet, which is updated regularly as dogs become available. If you see a dog you may be interested in, please see our “How to Adopt” page for more information on the process and how to complete the Perfect Match form to register your interest in rehoming an animal, which is the first step in any adoption.
You are not restricted just to a particular dog, or prevented from applying for any others if the first dog you are interested in does not suit you.
Why do you charge an adoption fee?
Some animals also require more costly treatment like dental work, x-rays and scans or even surgery.
Our fees are set to help us recover some of these costs, together with the expense of caring for the animal whilst it has been at the Centre awaiting its new owners.
Why are so many of your dogs listed as “not suitable to live with young children”?
However, many arrive without any idea of their past lives. When we have no details of their interactions with children, it is very difficult to assess how they would adapt to living in a home with resident or visiting children. Therefore, for the safety and well-being of both dog and child, we are unable to recommend them to a home with a young family.
I applied to adopt an animal, but someone else was chosen as the most suitable home, do I need to apply again?
We can then contact you to discuss the particular animal and whether it would be of interest to you. Of course, if you see an animal on Find a Pet, you can also contact us to see whether it would be suitable for you. We hope to be able to match you with a suitable animal within the 3 month period, but you may need to re-apply if your application expires.
Why do I need an appointment to view or discuss a pet I would like to rehome?
Our staff need to allocate time out of their normal daily tasks for this, so to ensure they are available an appointment is necessary. Appointments can be made any day except Wednesday, by contacting our Reception team.
I saw a dog being walked in your car park that I am interested in adopting, but cannot find it on your website?
We are unable to reserve any dogs for potential new owners until they have passed all their assessments and health checks, at which point they are considered ready for adoption and advertised accordingly.
Someone told me you wouldn’t let them home a dog because they already have a cat, is this true?
Therefore, if we have no proof that they get on with cats, we would have to decline to home them with a cat. That does not mean we would never have any dogs who would not be able to live with a cat, just that particular dog is not suitable.
Please keep an eye on our “Adopt an Animal” listings for other candidates who might suit your home environment.
Why wasn’t I chosen as the new owner for the animal I applied for?
The decision to rehome any animal is based on the needs of that particular animal. Our staff thoroughly review every application and short-list those most suitable for each animal. They may also call you to request additional information or discuss any concerns. If you are not chosen as a suitable adopter, this does not mean there anything wrong with the home you are offering, it is merely that someone else could better match the needs of that particular animal. We also have some distance restrictions on rehoming certain dogs and cats, as if they need ongoing post-rehoming support due to medical or behavioural needs, they must be rehomed within easy travelling time of the Centre to be able to continue our contact with them.
All applications are retained for 3 months and will be re-visited when another suitable animal becomes available, but you are also welcome to call us if you see another that you would like to adopt.
My pet needs medical care and I cannot afford the vet bill, can you help?
Owners who are on certain benefits can apply to be considered for a contribution towards vet bills under our “Welfare Assistance” scheme. Our Finance Administrator assesses each case individually and we only ever offer a contribution towards the total amount, so cannot fund the whole cost of the vet care. If your application is successful, we may be able to offer a small percentage of the cost of the treatment. We can provide you with a form to apply, but we pay the vets themselves via a voucher, so you cannot claim a refund for treatment your animal has already received or you have paid for. We do not have a vet on site and rely on local veterinary support to care for animals at the Centre, so cannot offer any in-house subsidised vet care here.
Please see the “Help with Vet Costs” page for more information.